Keynote Speaker: Sarita Maybin

Sarita Maybin is an international keynote speaker and communication expert who has spent over two decades helping audiences turn uncomfortable conversations into constructive communication and work together better. She has shared her insights in all 50 states, 10 countries—including Iceland—and on the prestigious TEDx stage.

Her message has resonated with organizations such as the American Dental Association, Million Dollar Round Table, National Conference of State Legislators, Department of the Navy, and the University of California. A former university dean of students with a master’s degree in counseling, Sarita is also the author of If You Can’t Say Something Nice, What Do You Say? and her latest book Say What You Mean in a Nice Way.

Presentation highlights include:

• Communicate with C.A.R.E. for positive results with clients, coworkers, and carrier partners
• Gain cooperation—even when you’re not in charge
• Build trust using Sarita’s Top 10 Positive Communication Phrases to reduce tension, resolve misunderstandings, and reinforce long-term relationships

Joshua Brooker

Joshua Brooker is the Chief Visionary Officer of SnapHealth and a recognized expert in ACA/U65 markets, including federal and state-based exchanges, as well as ICHRA.

With over 15 years in the health insurance industry and a background in finance, he analyzes policy impacts combining macroeconomic trends with frontline experience. He advocates for smart solutions that improve access to affordable care.

As Chair of NABIP’s Individual Markets Working Group, he also serves on PENNIE’s Advisory Council, and collaborates with CMS/CCIIO. His insights have been featured in The Wall Street Journal, Associated Press, Kaiser Health News, NPR, U.S. News, and Investopedia

Frank Magni, Social Security

Frank Magni, Social Security Administrations Public Affairs Specialist is a wealth of knowledge and will provide best practices, timelines, and behind the scenes information around Original Medicare A & B.

Pennie

Pennie® is Pennsylvania’s official health insurance marketplace, established to connect individuals, families, and small businesses with affordable, high-quality health coverage. As the Commonwealth’s trusted enrollment platform, Pennie works closely with licensed insurance agents and brokers to help consumers understand their options, access financial assistance, and enroll in coverage that meets their needs. Through education, outreach, and partnership, Pennie supports agents as a vital resource in expanding access to health insurance across Pennsylvania.

Rebecca Lorah, PACE

Rebecca Lorah serves as the Outreach and Enrollment Manager for the PACE Program, Pennsylvania’s prescription assistance program for qualified older adults to access low-cost prescription medication. A trusted and knowledgeable resource, she has been a featured speaker at our annual Medicare Connections Conference for many years. Rebecca consistently provides clear, practical insights that help agents better understand available benefits and effectively support their clients.

Zach Valentine, Department of Aging

Zach Valentine is the PA MEDI Regional Coordinator for the Pennsylvania Department of Aging. The department provides a wide array of services and programs intended to help older Pennsylvanians live and thrive in their homes and communities for as long as possible. These services include home-delivered and congregate meals, caregiver support, health and wellness services, personal assistance, senior community centers, Medicare enrollment counseling, transportation, job training, elder abuse prevention, PACE prescription assistance and more.